This Frequently Asked Questions page provides clarification regarding the operational procedures, booking framework, and service standards of ДВД КЛИМА ЕООД (trading as Airconshift, referred to as “we”, “our”, or “us”). All services and interactions conducted via our website (www.airconshift.com) are governed by the laws of the Republic of Bulgaria and applicable European Union regulations.
Company and Legal Identification
Company Name: ДВД КЛИМА ЕООД
Company Registration Number (UIC): 208241667
BG208241667
Registered Address: Bulgaria, Gelemenovo 4444, ul. Dvadeseta No.5
Customer Support Email: travel@airconshift.com
Telephone: +359 895685721
Frequently Asked Questions
1. What services does Airconshift provide?
Airconshift specializes in physical climate control logistics, specifically the professional dismantling, transport preparation, and relocation of air conditioning units. All bookings are fulfilled directly through our corporate infrastructure and operational personnel.
2. Are transactions structured as recurring subscriptions or one-off payments?
All purchases made through www.airconshift.com represent strictly one-off consumption transactions. We do not operate recurring billing models, automated periodic renewals, or subscription fees. Each payment corresponds to a single, independent commercial service booking.
3. What is the policy regarding digital delivery and withdrawal rights?
Our services incorporate digital coordination, remote scheduling allocation, and instant electronic booking confirmation. In accordance with Article 16(m) of Directive 2011/83/EU on Consumer Rights and applicable Bulgarian legislation, once digital delivery or service performance has commenced, the user expressly acknowledges and agrees to waive their 14-day statutory right of withdrawal and refund. By completing the transaction, you grant explicit consent to immediate service execution.
4. How are appointments and service arrival windows managed?
Appointments are scheduled based on operational availability within our designated European service regions. When booking, customers select an agreed date and time window. Our operational personnel arrive within the specified window to execute the requested physical service handling.
5. What happens if an appointment needs to be rescheduled?
If a customer requires a schedule adjustment, notice must be communicated to our support team at least 24 hours prior to the scheduled arrival time via travel@airconshift.com or +359 895685721.
6. How can I contact customer support?
For any inquiries concerning our services, bookings, or operational policies, you may reach our team directly using the official company contact channels:
Email: travel@airconshift.com
Telephone: +359 895685721
Address: Bulgaria, Gelemenovo 4444, ul. Dvadeseta No.5