This Service Delivery Policy outlines the precise operational terms, booking frameworks, scheduling protocols, exact appointment timeframes, and execution standards governing the onsite air conditioner relocation and related physical handling services provided by ДВД КЛИМА ЕООД (trading as Airconshift, referred to as “we”, “our”, or “us”).
By booking our services through our website (www.airconshift.com), you agree to comply with and be bound by the terms set forth in this policy, in full accordance with applicable consumer protection laws of the Republic of Bulgaria and the European Union.
1. Company and Operational Identification
Company Name: ДВД КЛИМА ЕООД
Company Registration Number (UIC): 208241667
BG208241667
Registered Address: Bulgaria, Gelemenovo 4444, ul. Dvadeseta No.5
Customer Support Email: travel@airconshift.com
Telephone: +359 895685721
2. Detailed Scope of Services
Airconshift specializes strictly in physical climate control logistics. The specific services required by and provided to the customer include:
Physical Dismantling: Safe disconnection and structural removal of existing indoor and outdoor air conditioning units from the customer’s designated departure wall or mounting location.
Transport Preparation: Professional securing, lagging, valve closure, and packaging of units to ensure safe transit readiness.
Onsite Placement and Relocation Re-installation: Physical positioning, mounting bracket alignment, and reconnection support at the designated destination address carried out directly by our qualified operational personnel.
3. Booking Time and Appointment Scheduling
Booking Timeframes: Customers may select and submit booking requests through our official website at any time (24/7/365).
Confirmation of Appointment Time: An appointment is officially scheduled and locked in only after the booking transaction is successfully processed and an electronic confirmation containing the precise date and time allocation is issued by our system.
Customer Access Obligations: The customer must ensure that our operational team is granted unobstructed, safe physical access to the premises and the relevant air conditioner units at the exact scheduled appointment time.
4. Arrival Time and Exact Service Execution Duration
To ensure complete clarity and compliance with European transparency standards, appointment timing is structured according to the following exact parameters:
Exact Onsite Arrival Window: Our operational team arrives at the customer’s registered service address within a strictly defined arrival window of 2 (two) hours (e.g., between 09:00 and 11:00 local Eastern European Time) as confirmed during the booking process.
Exact Service Duration: The duration of the physical service execution depends on the technical specifications and quantity of the units involved, typically lasting between 2 to 4 hours per standard residential or commercial system relocation.
Standard Operational Hours: Onsite physical service delivery is executed strictly between Monday and Saturday, from 08:00 to 18:00 local time, unless an alternative precise timeframe has been explicitly agreed upon in writing by our management.
5. Rescheduling and Operational Adjustments
Customer Notice Requirement: If a customer needs to reschedule an appointment, formal notice must be delivered to our support team via travel@airconshift.com or +359 895685721 at least 24 hours prior to the commencement of the scheduled arrival window.
Operational Adaptations: In the event of unforeseen regional transit anomalies or extreme weather constraints, ДВД КЛИМА ЕООД reserves the right to adjust arrival timing, notifying the customer immediately to establish a new precise time slot.
6. Governing Law and Legal Compliance
This Service Delivery Policy is governed by, construed, and enforced in accordance with the laws of the Republic of Bulgaria and applicable European Union directives regarding consumer rights and distance contracts. Any disputes arising from service execution shall fall under the exclusive jurisdiction of the competent courts of the Republic of Bulgaria.
7. Contact Information
For any inquiries, precise scheduling adjustments, or support regarding our service delivery procedures, please contact us directly:
Email: travel@airconshift.com
Telephone: +359 895685721
Address: Bulgaria, Gelemenovo 4444, ul. Dvadeseta No.5